Shipping Policy
Updated on December 10, 2025
Our goal is to provide a seamless, transparent, and reliable shipping experience for all customers in the United States. Below are the full details of our fulfillment and delivery process.
Shipping Range
Countries We Ship To:
We currently ship to the United States.
Future Expansion:
We are planning to expand to additional international destinations soon.
Shipping Costs
Shipping rates vary by destination and selected delivery method.
United States (USD)
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Free Shipping: $0.00 USD
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Insured Shipping + Skip the Line: $4.95 USD
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Priority Express Shipping: $9.95 USD
Shipping Cost Disclaimer:
All shipping costs are displayed clearly at checkout before completing payment.
Delivery Time
Free Shipping
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Order Cut-Off Time: 12:00 PM (EET/EEST)
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Order Processing: 1–2 business days (Mon–Fri)
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Transit Time: 7–11 business days (Mon–Fri)
- Total Delivery Time: 8-13 business days (Mon–Fri)
Insured Shipping + Skip the Line
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Order Cut-Off Time: 12:00 PM (EET/EEST)
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Order Processing: 0–2 business days (Mon–Fri)
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Transit Time: 6–10 business days (Mon–Fri)
- Total Delivery Time: 6-12 business days (Mon–Fri)
Priority Express Shipping
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Order Cut-Off Time: 12:00 PM (EET/EEST)
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Order Processing: 0–1 business day (Mon–Fri)
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Transit Time: 5–9 business days (Mon–Fri)
- Total Delivery Time: 5-10 business days (Mon–Fri)
Delivery timelines may vary depending on customs clearance and courier network conditions.
Shipping Process
Fulfillment Origin: All orders are processed and shipped from our fulfillment center in Romania.
Reliable Couriers: We partner with DHL Express, FedEx, and trusted regional postal services to ensure fast, secure, and trackable delivery.
Insured Shipments: All shipments are insured against damage or loss during transit.
Eco-Friendly Packaging: We use sustainable packaging whenever possible to reduce environmental impact.
Tracking Instructions
Once your order is shipped, you’ll receive an email containing your tracking number and courier details.
To track your shipment, visit our Track Your Order page and enter your tracking number for real-time updates.
Missing Items Procedure
If your order arrives incomplete or an item is missing, contact us within 7 days of delivery at support@casexarmor.com. We will promptly investigate and either send a replacement or issue a refund.
Customs Duties & Import Taxes
International orders, including those to the United States, may be subject to customs duties, import taxes, or brokerage fees as determined by the local customs authority.
These fees are not included in the product price and must be paid by the customer upon delivery. Most small orders are delivered without additional fees, and we work with our couriers to minimize delays and charges.
Questions?
Visit our FAQ or contact our customer support team for help regarding your shipment.
Contact Information
Business Name: CaseXArmor
Business Email: support@casexarmor.com
Business Phone Number: +40 744 629 139
Business Address: Str. Tudor Vladimirescu nr. 49, Bistrita, Bistrita-Nasaud, 420029, Romania
Contact Form: Click Here
Business Hours: Monday to Friday between 9:00 am to 18:00 pm (EET/EEST)
Response Hours: Our customer service team typically responds within 24 to 48 hours during business days.
