Return Policy and Refund Policy

Last Updated: November 10, 2025

At Elite Armor Case, we want every customer to feel confident about their purchase. If something doesn’t meet your expectations, we provide a straightforward return and refund process.

1. Return Window

● Customers in the United States, United Kingdom, Canada, Australia, and New Zealand may return eligible items within 90 days of receipt.

● Products must be unused, undamaged, and in their original packaging with all tags and accessories.

● Our support team is available to guide you through the process.

● We do not charge any restocking fees.

2. Return Costs

● Defective or Incorrect Items: If you receive a damaged, faulty, or wrong product, return shipping is free.

● Change of Mind: If you decide you no longer want the item, or ordered the wrong product, you are responsible for the return shipping cost.

● Shipping fees paid at checkout are non‑refundable.

3. How to Return

1. Contact Us: Email support@elitearmorcase.com with your order number and reason for return.

2. Repack: Place the item securely in its original packaging with all accessories and documents.

3. Ship: Follow the instructions provided in your return authorization email. A prepaid DHL return label may be provided for eligible cases.

4. Refunds

● Once your return arrives, we will inspect the item to confirm it meets our return criteria.

● Approved refunds are processed within 7 business days.

● Depending on your bank or payment provider, it may take 10–15 business days for funds to appear.

● Refunds are always issued to the original payment method used at checkout.

5. Exchanges

Need a different size, color, or product? Contact us at support@elitearmorcase.com and we’ll arrange a quick exchange.

6. Non‑Returnable Items

● Custom or personalized items cannot be returned.

● For hygiene and safety reasons, certain products may also be marked as non‑returnable on their product pages.

7. Return Address

Elite Armor Case House 135, Village Islampur Kotwali, Dogasia, Jashore 7407 Bangladesh Shipping Method: DHL + Track & Trace

Questions?

Visit our FAQ or contact our customer support team for help regarding your shipment.

Contact Information

Business Name: CaseXArmor

Business Email: support@casexarmor.com

Business Phone Number: +40 744 629 139

Business Address: Str. Tudor Vladimirescu nr. 49, Bistrita, Bistrita-Nasaud, 420029, Romania

Contact Form: Click Here

Business Hours: Monday to Friday between 9:00 am to 6:00 pm Eastern Time Zone (EET/EEST)

Response Hours: Our customer service team typically responds within 24 to 48 hours during business days.